I do not recognize the invoice on the remittance.

Invoice and payment amounts are submitted directly by the customer to Nvoicepay.  If you do not recognize an invoice or amount, please reach out to your customer and provide them with the reference number indicated on the electronic payment advice.

You can find your customer's contact information in the top right corner of the electronic payment advice.

If there are any additional issues, feel free to contact Nvoicepay at 877-626-6332 or at vendorsupport@nvoicepay.com.