Why doesn't the invoice number on the Electronic Payment Advice match the invoice number in our system?

When a customer submits a payment into our system, they provide us with the invoice number to be paid, along with the amount of the payment. Since we simply send the payments on their behalf, we don't have control over what information the customer submits to accompany the payment.

Since we don't have copies of the invoices being payed either, the best course of action in this instance is to contact the customer.

If you contact Vendor Support we'd be happy to provide you with the contact information we have for the customer.

Nvoicepay Vendor Support

Chat with a specialist

vendorsupport@nvoicepay.com