FAQ
Frequently asked questions for all users.
- Who is Nvoicepay?
- What are the Corpay Support Hours and Holidays Observed?
- Why am I receiving a credit card payment?
- Why am I receiving payments through Nvoicepay?
- How do I obtain a copy of the tax-exempt certificate for this payment?
- Do I send a receipt to Nvoicepay after I process a payment?
- What is the cardholder name for processing credit card payments?
- Why is the card payment I received being declined?
- Is my payment still good if I didn't process it within the requested three days?
- Why doesn't the invoice number on the Electronic Payment Advice match the invoice number in our system?
- What is the status of my invoice?
- Where do I send my invoices from now on?
- Who should I contact about an overpaid or short-paid invoice?
- Why did I receive funds for an invoice that was already paid?
- Why am I receiving multiple remittances?
- When can I expect to receive payment?
- I need a customer's account number to process my payment. Can I get it from Nvoicepay?
- Who should I contact about a past-due invoice?
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