Why did I receive funds for an invoice that was already paid?

Duplicate invoice payments happen occasionally and are easy to correct. If you received funds for an invoice that was already paid, please reach out to our payment support team and provide the following information:

• The payment ID associated with the duplicate invoice (located at the bottom of your remittance).
• The method by which the invoice was originally paid.
• The last four digits of the card number used, if the initial invoice was paid using a credit card.

We may follow up for additional information as we review the payment details and work to refund the customer.

If you have additional questions, please contact Nvoicepay at 877-626-6332 or at vendorsupport@nvoicepay.com.